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Ld Tech Ops Engineer

Bengaluru, KA
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Job Details

Act as backup to the TOCC on-duty manager Mentor and perform knowledge sharing with junior staff Perform regular audits of monitoring tool and applications to ensure monitoring is in place Execute checklist associated with monitoring activation Create reports using incident management tool Ensure all incidents are acknowledged in a timely and efficient manner Contribute to website documentation Continue to develop your learning specific application recovery tools used by TOCC and contribute to recovery procedures Create and enhance recovery procedure Identify process improvements within escalation procedures Continue learning specific application flows focusing and general functionality by application Review logs with the view to determine possible recovery steps using tools through log analysis and problem determination Identify patterns of incidents and determine patterns for problem's root cause Execute escalation protocol per application area Execute Emergency Change Control protocol in a timely manner Use department website for contacting appropriate contacts Participate in crisis management conference calls and address any the actions arising Be the accountable party for conducting broad notification alert Execute Group Chat channel and monitors channel Document timeline of events for incident reporting and/or postmortemCriteria Bachelors Degree in Computer Science, Information Systems or related field Over 8 years supporting customer facing applications with production access 6+ years of Linux/Unix/Windows system power-user experience Understanding of how systems/components work together (i.e. OS, applications, network, database) Must have competency in MS Office, BMC BPPM/Proactive-net(or HP Overview etc), Remedy (or equivalent incident reporting tool, UC4 (or Autosys/Control-M etc) Red Hat Certified Technician and/or ITIL v3 certifications preferred Unix/Windows scripting (Shell, Perl, Power shell, etc) is a plus.
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering)

Experience: 8-13


Application Programming | Database Administration (DBA) | Network Administration | Software Engineer
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