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Lead Administrator BSM

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  • IT
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Job Details

ITIL Service Level Mgmt, CA Service CatalogDesirable SkillseBaoTech Integration, HP Business Service Manager, HP Service ManagementJob Description Experience with current versions of HP Operations Orchestration. Experience with ticketing systems like CA Service Desk, Remedy, Service-now, HP Service Manager. Knowledge of ITIL v3, with practical knowledge of configuration, capacity, service level, incident and event management processes. Integration with HP Software Solutions using the OOTB operations in OO. Integration with other vendor tools using the OOTB operations in OO. Use of custom developed operations. Use of custom developed Subflows. Web service based flow development. Development of scriptlets / additional simple operations. Experience and a good working knowledge of the Windows operating system Knowledge of WebServices. Self-motivated individual, able to work independently and in coordination with a team Strong oral and written English language skills required. Designs, administers, implements and supports Enterprise Automation systems as a member of a multi-discipline team. Manages requests for automation services from the organization including new implementations, enhancements to existing solutions, customized solutions and reporting in full compliance with HP Quality Management System requirements Reviews system requirements and application dependencies to determine automation configuration needed Assists in triage and incident management with collection and analysis of system data and performance metrics as-required to diagnoses system problems and in collaboration with other technology professionals to determine root cause in a timely manner Follows appropriate incident, problem and change management processes related to technology infrastructure and being supported Collaborates with project managers, architects and all levels of management to execute on strategic and tactical goals Roles & Responsibilities"As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management. Ensure proper communication and quick resolution as a crisis manager. Responsible for Vendor Management and people management. Drives day to day operations and work plan allocation/management. Conduct periodic reviews with teams. Weekly and monthly status reports to higher management. Participate in business meetings with various stake holders. Take corrective actions based on the customer satisfaction surveys. Drive service improvement programs. Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Effort estimation/reviews on need basis for new projects."
Additional Degree: BE/ B.Tech (Engineering)

Experience: 5-8


Application Programming | Project Leader/ Project Manager | Software Engineer | System Administration
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