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Lead Buyer

Bengaluru, KA
Job Code:
  • Manufacturing & Production
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Job Details

Primary ResponsibilitiesInteracts with customers and/or service representatives to handle a variety of pre-sales or post-sales service functions. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges. Follows up on urgent orders to ensure they have shipped.Creating and maintaining of Sales Orders, Service Orders, and Customer Owned Material Refurbishment Orders (COM). Places orders, provides information on part pricing and availability, order status, and delivery information, resolve customer complaints and issues.Conducts audits of Global orders to ensure accuracy of processingAnalyzes reports and metrics for deviation from plan, reconciles data variances and uses that information to guide the identification of root cause and execution of corrective action activities to deliver system capability and improvementPrepare weekly, monthly and quarterly reports, including KPI s (Key Performance Indicators) and Operational MetricsSupports Annual Operating Plan initiatives for Global Spares and is actively involved in continuous improvement effortsMandatory Skills required to perform the jobProficiency in SAP R/3 SD Module and Customer Service Order ProcessingStrong analytical, problem solving and system skillsDemonstration of superior customer service skills. Troubleshoots problems and provide resolution that is both beneficial to the customer and meets Lams guidelines for resolution.Ability to demonstrate Honesty and Integrity in previous business challengesRun previously created SAP/SAP HANA reports and takes actions based on report resultsMake recommendations to customers and makes judgment calls based on defined business processes and SAP prompts. Regularly add valuable contribution to solutions and continuous improvement of the customer service process.
Additional Degree: BE/ B.Tech (Engineering)

Experience: 5-8


Voice Process - Both BPO Type | Voice Process - Domestic BPO Type | Voice Process - International BPO Type
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