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Lead Consultant - ARS - Change Manager

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Job Details

Extensive Problem Management Experience (ITIL V3).Experience in managing complex problems requiring active involvement from multiple SMEs.Strong analytic/diagnostic skills and attention to detailsStrong communication skills and ability to interact effectively at all levels in organizationGood experience on Service Management tool setAbility to interact successfully with a global team in multiple time zonesResponsibilitiesResponsible for implementing & monitoring ChangeManagement Processes based on the ITIL frame workPartner with appropriate internal/external teams to ensure appropriate adherence to the process and constantly align process with regional service control teamsCoordinate with otherChange managers to ensure appropriate communication, coordination and authorization ofchangesTake action to ensure Changerelated incidents are validated and internal changeprocesses are improved to avoid future impactsSLA adherence & compliance with monthly reporting as appropriate and GovernancePoint of contact for information, escalation, and coordination of Changesrequests.Conduct Change Advisory board meetings with appropriate trackingDefine and formalize a global standard for compliance & perform trend analysis as appropriatePrepare Management Reports, Trend analysis, Governance reports as neededDocument, Analyze & communicate Changes/RFCs/Service RequestsReport RFCs processed, implemented, unauthorized changes detected, on schedule changes & prioritization of existing requestsAnalyze Change and Service request reports, Service level targets, ticket categorizations, notifications, etc.Initiate and complete Change Management reviews as assignedRecord service improvement action plans and executes themTrack the status of all open service improvement action plans with actionable closure timelines till closure.
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 5-10


IT Consultant | Software Consulting
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