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Lead Engineer " Network Operations

Mumbai, MH
Job Code:
  • IT
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Job Details

Support the operations of advanced IP network/security services and take escalations from Level 1 and Level 2 engineers and as directed by Operation ManagersWorking experience in a fast paced Network Operation environmentExperience in Remote troubleshooting and diagnosis of network connectivity issuesWorking with a variety of customers and vendors (some technical some non-technical)Must be able to communicate technical jargon to non-technical peopleReceive calls from customers and work trouble tickets to resolve customer escalated network and security issuesWork with Telecommunication Service Providers to resolve escalated circuit problems to resolutionPerform complex changes on the Network and Security devicesWork with Hardware/Software Vendors to resolve problemsWork a rotating shift scheduleManage Global Operations Center shifts and exchange handoff between various shiftsManage daily work distribution for Global Operations CenterBecome SME for few priority customer accounts and to be proactive to improve customer service.Train and mentor engineers.Participate in various Network and Security projects. Participate on weekly/monthly/quarterly service review calls with customers.Contribute in providing appropriate content for the weekly/monthly/quarterly service reportPerform other duties as assigned.Pre-RequisitesTechnical expertise with routing protocols (RIP, EIGRP, OSPF, BGP) and switching(VLAN, Trunking, Dot1x, various flavors of STP)Hands on experience in MPLS, QoS and VoIP.Hands on experience for network troubleshooting in LAN and WAN environment.Understanding and expertise on security products (Firewall/IPS/SIEM/SIM/IVE/SA/Proxy) and LinuxStrong Technical and subject matter expertise in at least one or more of the following specialties Juniper/Cisco Routers, WAN Optimizers(Riverbed, Juniper, Citrix),Wireless, Nexus Switches, VSSProvide comprehensive maintenance plans for change management review and approval, implement according to plan.Manage and Support MPLS backbone spanning across globeRequirementsCCNA, CCNP, JCNIA, JNCIS, CCIE, JNCIP, JNCIE is desirable.7+ years relevant experienceBachelor degree in Electronics/Computers/IT preferredMS Office proficiencyAptitude and desire to learn advanced IP network servicesITIL process awareness
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 7-10


Application Programming | Database Administration (DBA) | Network Administration | System Administration
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