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Lead Engineer Network Operations


Source:
TIMESJOBS.COM
Location:
Mumbai, MH
Date:
10-11-2016
Job Code:
58241957
Categories:
  • IT
Applying for this job will take you to an external site
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Job Details

Engineers who have a passion and understanding for providing outstanding customer service. This person will be part of a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. This team provides 247 support, as well as provides training to junior engineers.Support the operations of advanced IP network/security services and take escalations from Level 1 and Level 2 engineers and as directed by Operation ManagersWorking experience in a fast paced Network Operation environmentExperience in Remote troubleshooting and diagnosis of network connectivity issuesWorking with a variety of customers and vendors (some technical some non-technical)Must be able to communicate technical jargon to non-technical peopleReceive calls from customers and work trouble tickets to resolve customer escalated network and security issuesWork with Telecommunication Service Providers to resolve escalated circuit problems to resolutionPerform complex changes on the Network and Security devicesWork with Hardware/Software Vendors to resolve problemsWork a rotating shift scheduleManage Global Operations Center shifts and exchange handoff between various shiftsManage daily work distribution for Global Operations CenterBecome SME for few priority customer accounts and to be proactive to improve customer service.Train and mentor engineers.Participate in various Network and Security projects. Participate on weekly/monthly/quarterly service review calls with customers.Contribute in providing appropriate content for the weekly/monthly/quarterly service reportPerform other duties as assigned.Pre-RequisitesTechnical expertise with routing protocols (RIP, EIGRP, OSPF, BGP) and switching(VLAN, Trunking, Dot1x, various flavors of STP)Hands on experience in MPLS, QoS and VoIP.Hands on experience for network troubleshooting in LAN and WAN environment.Understanding and expertise on security products (Firewall/IPS/SIEM/SIM/IVE/SA/Proxy) and LinuxStrong Technical and subject matter expertise in at least one or more of the following specialties Juniper/Cisco Routers, WAN Optimizers(Riverbed, Juniper, Citrix),Wireless, Nexus Switches, VSSProvide comprehensive maintenance plans for change management review and approval, implement according to plan.Manage and Support MPLS backbone spanning across globeRequirementsCCNA, CCNP, JCNIA, JNCIS, CCIE, JNCIP, JNCIE is desirable.7+ years relevant experienceBachelor degree in Electronics/Computers/IT preferredMS Office proficiencyAptitude and desire to learn advanced IP network servicesITIL process awareness
Additional Degree: BE/ B.Tech (Engineering)

Experience: 7-11

Requirements

Hardware Design | Network Planning | Security
Applying for this job will take you to an external site

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