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Lead Engineer Security Operations

Mumbai, MH
Job Code:
  • IT
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Job Details

Ticket resolution work on trouble tickets, support the operation of advanced Network Security Services and take escalationsQueue Management keep a watch on queue and get tickets assignedService Request working of request for changes as per client requirementsPerform the minor changes as per define SoC process and work instructionsBe a Subject Matter Expert ( SME) on few ProductsCreation of Standard operation procedureAttending client calls and other technical meetingsChange ManagementAttending CAB meetingsProvide comprehensive maintianance plans for change management review and approvalImplement Complex ChangesCreating Root Cuase Anysis ( RCA)Creating Client speocifc monthly reportsSecurity Performance TuningIdentifying areas of Service Improvement Program (SIP) for key clients and reducing incidentsReview code upgrade and test implement before rolling on to productionReview documentation Recognizes successful intrusions and compromises through review and analysis of relevant event detail informationFirewall and IPS/IDS policy tunningOther functionsWork with Hardware/Software Vendors to resolve problemsLead and Co-oridnate shifts and exchange handoff between various shiftsCross Train and mentor juniorsParticipate in various Network and Security projectsPerform other duties as assignedPre-RequisitesStrong technical and subject matter expertise in at least four or more of the following security specialties Firewall Juniper, Cisco, Palo Alto, Checkpoint, FortinetVPN IPSEC ,SSL VPN Juniper, F5 , CiscoContent Filtering Bluecoat, Websense, McAfee. Iron PortIPS Juniper, Tipping Point, McAfee, Palo Alto,Unified Thread Management (UTM)SIEM/SIM productsAAA services ACS, Radius, RSAWan Accelerators Riverbed, JuniperLoad Balancers F5 BigIP LTM/GTM, JuniperNetwork Security (multi-vendor) experience.Working knowledge and hands-on experience on Linux/Unix OS is desirable.Customer service experience preferably in an Global Operations center environment.Ticketing system knowledge.Ability to work days, evenings, and weekends as required; 247 support in rotating shiftsFlexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.Analytical thinker willing to think outside the box to resolve customer impacting situations on first contact; understand customer pain.Ability to work with Operations and Engineering on the priority of issues in order to resolve the most urgent customer impacting issues first.Aptitude and desire to learn advanced Network Security services.Creative, flexible thinker who is willing to take initiative and share alternative solutions with peers and management.Hands on experience on Vulnerability Scanning, Penetration Testing ToolsExceptional documentation and communication skills.Ability to thrive in a fast paced, multi-cultural, customer-oriented environment.MS Office proficiency
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 5-10


Application Programming | Database Administration (DBA) | Network Administration | System Security
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