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Lead Support Professional (AVP)

Gurugram, HR
Job Code:
  • Banking & Finance
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Job Details

As Lead Support Professional, you will have to provide technical leadership and direction in support of IT systems that use technologies like SAS, Unix and Oracle. Your responsibilities will includeProvide clear ownership and resolution of incidents logged against applications to agreed SLA'sManage production incident queue and problem queue effectivelyEffective issue management skills, problem identification, root cause analysis, and solution recommendationSkills you needGood understanding of Risk Domain, Customer Credit Management, Retail Credit PortfoliosStrong knowledge of Production Support framework(ITIL) and enterprise data architecture and big data technologies like Hadoop will be an added advantageHands-on experience with SAS 9.2/9.3/9.4 , Base SAS, SAS Data Integration Studio, SAS Management Console, SAS Enterprise Guide, Flow Manager, SAS Grid, LSF, SAS Visual AnalyticsGood UNIX skills and experience in Oracle, TeradataKnowledge of Geneos and familiarity with Service Management tools like ServiceNow- See more at http// Pro-active Problem Management, provide recommendations in order to ensure system stability, capacity and performanceCommunicate and escalate issues in a timely manner to management and stakeholders. Contribute to the overall vision and strategy for Production Management and support the leadership team
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-6


Application Programming | Project Leader/ Project Manager | Software Engineer | System Analyst/Tech Architect
Applying for this job will take you to an external site


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