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Leader- Operations

Bengaluru, KA
Job Code:
  • Banking & Finance
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Job Details

The Manager is responsible for the end to end delivery management of a portfolio of operations (Business Services/BPO profile work streams) services under the business groups in ED&SRoles & ResponsibilitiesPartner management Identify partners needs and effectively engage with them to handle communication, alignment, reporting and escalations.People management Demonstrate effective leadership in managing diverse teams and demonstrate ability to manage through front-line supervisors. Performance management, talent risk assessment, succession planning, training and coaching, and proactive mechanism to address personnel challenges, are some of the key aspects of this role.Delivery management Ensure that the SLAs (both internal and partner/client) of all the services are met or exceeded. Includes responsibility of delivery through vendorReporting Executive reporting, delivery status reporting and meeting all other communication needs of the organization.Risk Plan, to identify portfolio level risks and dependencies, and develop and execute mitigation strategiesExecute initiatives which could be group, vertical or BU specific.Candidate DescriptionWorking knowledge of quality and BI toolsAnalytical skills to perform cost, risk, and benefit analysis without compromising customer service.Familiarity with budgeting and planning processesProject/Operations Management skills to manage complex projects across organizational boundaries and to develop project plan models, including work breakdown structures. Behavioural AttributesStrong and effective communication skillsProficient influencing skills, including ability to negotiate and execute strategies with peers and colleagues across organizational boundaries.Ability to balance customer service with sound business judgment.Teamwork the ability to work as a team player is essentialWillingness to work in different shifts QualificationsGraduation with 10+ years of overall years of experience in ITES/Operations sector2+ years of direct experience of managing large teams and managing through front line supervisors.
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 10-15


Administration | Event Planning | Facilities management | Office Management & Coordination
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