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Legal, Compliance & Security - Application Support Lead - VP


Source:
TIMESJOBS.COM
Location:
Secunderabad, Telangana
Date:
07-11-2016
Job Code:
58220423
Categories:
  • Banking & Finance
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Job Details

Job DescriptionThe Application Support Engineeris responsible for providing technical analysis, troubleshootingand driving incident remediation for a portfolio ofLegal applications on various technology platforms that include both custom developed and packaged software solutions. The Application Support Engineer willbe required to work closely with technology, infrastructure and business teams to ensure the timely analysis and resolution of issues raised on a day to day basis. The Engineer will also be required to adopt the standard operate framework within Corporate Technology & Risk and use the various tools for incident, risk, resiliency, change and knowledge management. In addition, the Application Support Engineer is expected to provide input to continuous service improvement with a focus on proactive analysis to drive down incident volume, reduce time to repair, and improve service efficiency. The role will require interactions with users and infrastructure support teams so must have strong communication skills, teamwork, as well as ability to effectively prioritize and manage a wide variety of tasks Key responsibilitiesDay-to-day supportoperations, projects, and capability improvement for the entire service lifecycle, including the key functions ofIncident ManagementProblem ManagementEvent ManagementRelease ManagementRisk ManagementCapacity ManagementCoordination of HA, SR, DR, MEPC and PLM patching eventsParticipation in Risk, Audit, IRM and DRA activityAccess Management for team, user and system level rules.Problem Management driving Root Cause and follow-up actions, trending and identifying defects.Event and Capacity Management improving and tuning our monitoring and alerting capabilities as well as responding to alerts that are generated.On-boarding new applications to ensure they are Production-ready; off-boarding old Applications and ensuring all tasks have been completed.Meeting with AD and Business partners at all levels.Identifying, owning and driving Service Improvement activity across our application and infrastructure portfolio.Identifying problems and opportunities, and participate in developingsolutionsParticipate and owninvestigation and resolution of complex problems related to supported technologiesProvide escalated ticket/incident management supported applications as well as will participate in defect management, issue tracking/trending.Taking leadership in owning issue resolution and driving them to completion.Ensuring that incident and problem management processes and procedures are followed and adhered to standards.Communicating with end users, engineers, and operationsWork with the vendor on any support cases to seek out and test remediationProvide performance /capacity metrics and ad hoc reporting of the same Provide technical expertise and share knowledge with team as requiredBe on a weekend on-call rotation to provide level-2/3 application support (a 24x7 L1 team fields all calls and escalate only if needed)Monitor the application performance andprovide technical support as requiredLearn new products and technologies outside of background experience QualificationsQualifications Application support or application development experienceAn in-depth knowledge across our technical products and the ability to share this information across a global team; and to apply it to deep-dive technical issues and bring solutionsWork proactively to prevent issuesTo be able to work with technology and business partners at all levels to explain and understand issues in terms all can relate to.Preferred experience supporting Legal/Compliance Application PortfolioExperience with escalated ticket management. Able to work under pressure to resolve issues affecting production services.Excellent analytical, problem-solving and multi-tasking skills.Experience with creating process, procedures, and documentation relating to incident management or systems operations.Able to work weekend on call rotations as required.Able to work independently as a self-starter as well as within a team dynamic.Ability to coordinate tasks with multiple teams in multiple locations and time zones.Energetic and highly self-motivated.Effective communication skills with a diverse audience (technical and non-technical).Able to adapt to new technologies.Experience with supporting OS (Windows), web servers (IIS), application servers (Tomcat).Database support experience for MS SQL and OracleExperience with XML, HTML, and Unix Shell Script (ksh) Monitoring experience (Tivoli, AppDynamics, Apica, VCOPs, etc) is a plus.Scheduling knowledge Control M and Autosys
Additional Degree: BE/ B.Tech (Engineering)

Experience: 5-10

Requirements

Application Programming | Configuration/Release Mgmt
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