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Life Sciences & Clinical Data Management - Level A

Bengaluru, KA
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Job Details

Operations Management Manage a team span of over 200+ people providing services such as clinical data management and programming services Responsible and accountable for all service functions across all therapeutic areas Ensure optimum deployment of people and resources to deliver maximum business results Ensure efficiency and quality of operations Design metrics to evaluate the benefits of process improvements Analyze MIS and take corrective action where required Manage load sharing across teams and cross training for better productivity Manage the therapeutic area leads and team leads in terms of the group achieving their individual and group performance targets; manage any issues arising out of those on a daily basis Utilize appropriate methods to gather process effectiveness and improvement feedback and identify gaps in process functionality Work with process owners to proactively resolve differences. Define issues, organize cross project sub-teams, and review recommendations Ensure adherence to output targets at desired quality levels on a day-to-day basis and for each deliverable Ensure complete process documentation, in standard format, including inputs, outputs, steps or sub-processes, controls and business rules, flow charts (opt.), key accountabilities and rolesFinance Management Work with finance department and forecast budget for the FY Responsible and accountable for the financial performance of the delivery Ensure engagement continues to be within the established cost to serve Resource Management Work with IT and facilities representatives to ensure uptime of services, facilities and infrastructure Work with HR to ensure timely mobilization of manpower (including definition of JDs and selection of candidates if required, succession planning)Client Management Ensure adherence to client s policies and procedures Maintain procedures in adherence to the client s policies Ensure day-to-day interaction/ coordination with client where required (system downtime, lack of pages in pipeline, certification process, etc)People Management and Motivation Supervise the certification process Responsible for ensuring the career development for direct reports Represent people issues and other potential escalations with the Sr.VP Communicate strategies / initiatives in across the teamSales Support solution architects to design solutions Host potential client opportunities Assist in transition/mobilization.
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 15-20


Clinical Research | Data Management/ Statistics
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