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Linux Technical Support Engineer

Bengaluru, KA
Job Code:
  • IT
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Job Details

ResponsibilitiesProviding Level 2 technical support for the Digital Safe system and its associated applicationsHandling and resolving customer issues within SLA boundsInvestigating, capturing and documenting root causesApplying appropriate preventive actions based on root causes to ensure prevention of similar issues in future.Proactively take steps to optimize and maintain system, application and network healthEscalate issues as required to Product Engineering / Systems Engineering if troubleshooting steps do not resolve issue, and work with Engineering teams to apply an appropriate solution.Prepare and send out documentation and reports as requiredAcademic Qualifications B.E/B.Tech/ MCA .Technical Qualifications and Work Experience3 5 years of prior experience in a similar roleStrong hands-on experience on Linux and networkingScripting experience with Perl, Python, Shell or other scripting languagesExperience with RDBMS products and SQL queriesExperience with Apache HTTPD and Java application servers Technical skills Support or administration experience inLinux distributions - Red Hat Enterprise Linux, CentOS.Linux load balancing / clustering, virtualization ( Xen or other technologies), monitoring (Nagios or other monitoring frameworks), installation (Kickstart), disk and partition management, RAID, LVM, user/ group management, FTP, SSH, SSL.Application servers / web servers - JBoss, Apache HTTPD server.RDBMS Postgres preferred. Should be able to be formulate and run SQL queries.Hardware troubleshooting experience would be a plus.Configuration management experience would be a plus.Required qualities Good verbal and written communication skillsProven strong analytical and problem-solving skillsOther preferred skills/ certificationsRed Hat and ITIL certified candidates would be preferred
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science)

Experience: 3-5


Business/Systems Analysis | Configuration/Release Mgmt | Desktop Support | System Administration
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