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Loan Operations - Sr. Manager / AVP

Mumbai, MH
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  • Banking & Finance
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Job Details

Loan Operations - SME / RAPrepare & Review the process for entire Operations as per the Products and SchemesOversee the day to day activities of Operations for disbursals, customer service, Income reporting to finance team, Bank reco etcRecruitment & Team management of Operations as per the skill set reqd by organizationEnsure being with the budget of the Operations costReview of the policy and guidelines of the organization and map to Ops ProcessManage vendors for storage,repayment etc; for any outsourced activitiesGovernance and ComplianceFormulate and implement the Business Process Management Systems (BPMS) to ensure quality levels in all areas of work and impart the requisite training across levels.Will also be responsible for empanelment / management / termination / renewal of contracts for vendors, temp employee's and more.Ensure control on processes and adherence to approved policies\To impart systems & Process training at local levels to Credit Processing Associates (CPA),Operations, Vendors, Channel Partners and related members.Audit of Operations vendors, Processes, etc and ensure strict compliance to Policy guidelinesCustomer ServiceCreate a customer centric cultureEnsure adherence to Ops manual for customer service and review periodicallyDefine, measure, monitor and control parameters that improve customer experienceDesired Candidate ProfileSkills required Candidates should have minimum 7 to 8 years of Experience.Should have Exposure of Property backed & Asset based lending products.Basic knowledge of Legal aspect of the recovery unit.Should have corporate sales exposure.
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce)

Experience: 7-8


Credit Control & Collections | Finance/Budgeting | Financial Analysis
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