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Manager 1 Customer Retention

Bengaluru, KA
Job Code:
  • IT
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Job Details

Responsibilities Own and deliver on India QuickBooks Online subscriber retention goals of reducing attrition rate and improving Net Subscribers.Build, coach and micro-manage a team of Inside Sales Account Managers under Outsourced partner(s) to ensure Retention subscriber goals.Set-up processes and programs to ensure executive visibility to retention operations and team accurately maintains a 120-day forecast of retention targets.Ensure customer success by collaborating with Marketing and Support to reinforce customer benefit messaging and co-own customer engagement initiatives.Ensure seamless customer experience on renewal by collaborating with internal PM/ PD teams.Drive flawless operational execution and rapid experiments with the goal to improve retention metrics Be the voice-of-the-customer to build unit of one profile of happy customers and build solid understanding of how we can improve retention rate.Strong drive for results demonstrated by at-least 6-8 years experience in similar sales roles and expertise in handling b2b technology/ technology service verticals.Demonstrated negotiation skills in building, managing and over-deliver with larger partners, customers or accounts.Strong collaborator to get resourcing together in delivering own goals and building larger team understanding of customers and market.Excellent written/ oral communication skills to coach partner or team, but also manage stakeholder expectations and visibility.Young and dynamic individual; Proactive and willing to work in a start-up environment. Keen to learn and grow in career.
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 6-8


Channel Sales | Client Servicing | Corporate Sales
Applying for this job will take you to an external site


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