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Manager 1- Network Operations

Bengaluru, KA
Job Code:
  • IT
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Job Details

Partners with managers and service technical leads in other geographic locations to ensure service level agreements meet or exceed customer requirements for services supported by assigned team; ensures timely response to service outages and customer support requests through coordination with other teams and assignment of resourcesInforms partner teams, service technical leads, senior management, and customers of service impacting events; supports planning of service affecting events through collaboration with remote partner managers, teams, and customers; applies of knowledge of the local work environment to guide decisions surrounding implementation of service impacting changesCommunicates and enforces sound change management, monitoring, service quality metric, documentation, and process standards; complies with and enforces standard policies and proceduresSupports service technical leads of services supported by assigned team in the definition of new standards and processes; provides critical analysis of processes and standards and implements effective improvements and solutionsEnsures the efficient utilization of personnel; supports service technical leads in equipment resource utilization efficiency improvements; collaborates with senior management to justify infrastructure spending, group resources, and group initiativesRelays strategic direction and initiatives to team members from service technical leads and senior management to assigned team; applies understanding of business implications in making decisions that affect supported servicesImplements plans for building organizational capability, capacity and agility; executes to defined annual goals, technical operations and business initiativesSupports team dynamics through collaboration between shifts and/or geographical regions and across business functions and disciplines; ensures team collaboration with service technical leads; provides a source of guidance for assigned teamDefines and plans projects for supported services in collaboration with service technical leads and partner managers as neededCommunicates resource constraints, work estimates, unclear or insufficiently detailed plans, and scope changes to project management throughout the project lifecycle; assumes ownership of timely, quality execution of project tasks assigned to the teamSupervisory ResponsibilitiesParticipates in and supports a culture where employees are highly motivated, energetic, excited and enthusiastic working for the companyManages to established measurement, reward/recognition and compensation plans within approved budget guidelinesRecommends the need for and participates in the definition of new job roles/descriptions in the groupSupervises individual contributors in accordance with company policies and proceduresConducts interviews, hires new individual contributors, and provides employee orientation/assimilationtrainingCoaches and provides career development advice to staffManages the development of direct reports by assigning, where possible, project tasks that are in line with each employee's career interestsIdentifies and fulfills formal and informal training needs to meet the skills and experience requirements of the team and support business goalsWorks with employees to create performance and development goals that align with the department goals and conducts employee performance reviewsAddresses performance issues and provides ongoing and corrective feedback in a timely and constructive mannerManages staff scheduling to meet business goals including work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, backup for absent employees, and shift rotationsAssists staff in resolving complex or out of policy operation problemsMitigates team conflict and communication problems through coaching and conflict resolution practices.Provides input to senior management regarding appropriate staffing levels needed to meet departmental goalsAdheres to Affirmative Action and Equal Employment Opportunity Program principles.
Degree: M.Sc. (Science) | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science)

Experience: 4-9


Customer Support | Hardware Design | Network Planning | Switching/Router
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