Sign In
 [New User? Sign Up]
Mobile Version

Manager Analytics - Capacity Planning / WFM (workforce Planning)

Secunderabad, Telangana
Job Code:
  • Miscellaneous
Applying for this job will take you to an external site
  • Shortlist
  • Email Friend
  • Print

Job Details

Job DescriptionThe ideal candidate will possess an analytic, statistical and optimization background to enable strategic workforce planning and strategic service initiatives planning. In this role you will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis.ResponsibilitiesResponsible for 2-3 process capacity planningForecast workload and people operational variables.Simulate and create best fit schedule based on volume profile.Monitoring metrics that is relevant to capacity planning.Responsible for managing periodical reporting of capacity performanceRobust Capacity plan modelling for new units.Coordinate with internal functions for driving weekly capacityProviding recommendations for mitigating capacity risks through weekly engagementTeam development and performance management.Desired ProfileBasic Qualifications- Bachelors / Master's Degree or higher in a quantitative field (engineering, economics, mathematics) or B/Tech / MBAs from top Schools or preferred..- Demonstrated analytical skills.- Experience building complex models using various statistical tools for optimization and then communicating plans or risks accordingly.- 5+years experience in analysis (Customer Service analysis or Operations analysis) required. - Proficiency with Microsoft Excel.- Demonstrated ability to meet tight deadlines and prioritize workloads.- Proven ability to develop new ideas and creative solutions.- Operational experience in a high volume call and/or technical support environment.- Previous Capacity Planning experience as well as business intelligence and analytics.- High level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment.- Excellent speaking-listening-writing skills, attention to details, proactive self-starter.
Degree: MBA/ PGDM

Additional Degree: BE/ B.Tech (Engineering)

Experience: 5-10


Applying for this job will take you to an external site


© Copyright 2015 Al Nisr Publishing LLC - powered by Gulf News