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Manager Client Services

Bengaluru, KA
Job Code:
  • IT
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Job Details

The Client Service Manager role will involve but is not limited toKnowledge owner of the customer base under management by this specific roleEnsure all staff working on the customer segment are fully knowledgeable, and have access to informationTake ownership of Client ServicesCoach and mentor end to end of customer serviceWork close with the all delivery teams to ensure all SLAsManage performance of team and handle escalationsIncident management of major service delivery issues that impact on customersDevelopment of the root cause of underlying issues internal or external that are then developed into a proactive assessment of the incidentsChange related detection and recordingInvestigation and diagnosis of the incident reports, and trend analysis for deliveryCustomer relationshipsDevelop strong relationships internally with key delivery rolesCustomersChange Management, MACCImplementation teamsProvisioningThis is a customer/Client facing role, and these relationships will determine the success of the individualCandidate ProfileMandatory Skills MS Word and Excel knowledgeITIL knowledgeCustomer centricityOutstanding communication, presentation and collaboration skillsProficiency in Excel, PowerPoint, Word and OutlookProven business, leadership and performance management skillsMust have worked in Infrastructure domain along with any of these technologies Operating System (Linux/Unix, Windows), Middleware Technologies (Tomcat, Apache, Jboss, Weblogic, Websphere ), Database Technologies (Oracle, My SQL, MS SQL, Cassandra, Mongo )Desired SkillsKnowledge on AWS Cloud
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 10-15


Application Programming | Client Server | Database Administration (DBA) | Network Administration
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