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Manager, CRM Applications

Secunderabad, Telangana
Job Code:
  • IT
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Job Details

Manager-CRM is a member of the CRM Business organization. The Manager is required to communicate and share knowledge of the CRM frameworks with peers, GCS and the Pega community at large (through forums like Mesh). This person also needs to have an advanced knowledge of the PRPC Architecture and all PRPC design and implementation features.In this role, you willContribute to bookings growth and customer success through technical leadership in CRM business teamsProvide thought leadership to fellow team members,Build business processes, framework features and supporting functions based upon identified business requirements and use casesFunction in Scrum teams with other professionals focused on building, maintaining and supporting solutions frameworks for the CRM industry.Set goals, drive regular feedback through 11 coaching sessions and ensure every team member has a plan for growth and development in place and the plan is executedMake sure all the status reports related to health of the product (Bugs, Customer Escalation) are up-to-date and available for Leadership teamPega OffersA rapidly growing yet well-established businessThe worlds most innovative organizations as reference-able clientsAnalyst acclaimed technology leadership in a massive emerging marketDifferentiating factor offered by the specific team with which this position worksThe PersonThe ideal candidate will be familiar with business processes in target industry related to key solution areas. He/she possesses the ability to make sound decisions and can effectively communicate across all audiences. He/she is a team builder with the ability to react quickly to staff performance or other issues and work with the CRM leadership team to resolve. He/she is self-motivated; results oriented, able to meet aggressive deadlines and can handle the pressure associated with it.Qualifications will includeCustomer service orientationBecome technically proficient with PRPC toolsExhibit a commitment to continuous learning and developmentLeading and DirectingCoaching and mentoring
Degree: MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 2-6


ERP/CRM | Software Engineer | System Analyst/Tech Architect
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