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Manager-Customer Engagement


Source:
TIMESJOBS.COM
Location:
Mumbai, MH
Date:
18-11-2016
Job Code:
58273961
Categories:
  • Arts & Entertainment
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Job Details

Preparing Process, Technical flow documents and Presentation as per customer requirements Demo & Resolving queries of customers on product/delivery platform architecture Correct requirement gathering and their conversion in technical terms Inputs to technical lead/architect on market requirements for existing/new products Creating solutions mix for customers based on their requirements Managing POCs of products for clients successfully Suggesting regarding new product/service to existing customers and new customers Carrying out projects progress reviews with customer & sharing project status updates with relevant team by following complete SDLC (Software Development life Cycle) Monitoring and Tracking the Project life cycle. Project planning, Project scheduling, Risk Analysis and Project racking, Monitoring and follow up for timely delivery of Project Cost/effort analysis and tracking them throughout project life cycle against the assigned budget Monitoring, tracking and escalation in case of schedule or effort variance is more than tolerance level defined for the project activities Identifying third party dependencies, raising it with relevant stake holder and taking it to closure Project reporting to senior management on weekly basis Getting data counts from relevant Teams & Vendors MIS Reports as per SLA SLA Analysis & Audit SLA preparation in coordination with internal team & Customer New vendor empanelment incase if required for specific project Customer Training & hand holding as required by the project Raising invoice as per consumption on specified intervals as required Interim Payment collection and coordination for setup & recharge payment
Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 2-6

Requirements

Application Programming | Project Leader/ Project Manager | Software Engineer | System Analyst/Tech Architect
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