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Manager, eDiscovery

Secunderabad, Telangana
Job Code:
  • IT
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Job Details

Manage a team of Data Analysts for supporting both Cloud based and on-premise eDiscovery customersBuild, operate and continually improve necessary capabilities in Data Analyst support team, especially in the field of eDiscovery, and on the relevant OpenText applications Responsibilities- Lead a team of Data Analysts. This is a hands-on leadership role. - Be the voice of the team and be able to make critical decisions- Provide management oversight for assigned customer support scope - Hire, train and schedule staff required for efficient operations- Adhere to governance model for incident, problem, change and release management - Provide metrics tracking of operational performance and quality of services- Ensure SLAs are met - Participate in troubleshooting, capacity planning and analysis, performance analysis, postmortemWhat it takes - 10 years of relevant industry experience, with at least 3 years in progressively responsible managerial positions.- Work experience with law firm(s) a plus- Experience defining, negotiating, and maintaining customer SLAs, Key Performance Indicators, and metrics- Extensive working experience in eDiscovery- Working knowledge of cloud technologies- Strong oral and written communication skills.- Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.- Proven ability to build relationships with key stakeholders- Ability to work independently and manage multiple task assignments- Ability to define scope, develop work plans and successfully deliver to those plans- Security Responsibilities- Risk management- Risk treatment- Implement controls- Above as per ISO 27K
Degree: MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering)

Experience: 10-15


Business/Systems Analysis | Database Administration (DBA) | Project Leader/ Project Manager | Software Engineer
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