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Manager Escalations


Source:
TIMESJOBS.COM
Location:
Gurugram, HR
Date:
19-11-2016
Job Code:
58324686
Categories:
  • IT
Applying for this job will take you to an external site
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Job Details

Very good communications skills, 9/10 kind.Manage escalations daily work flow like assigning cases, ensuring that tickets are resolved in a stipulated time.Understanding the reason of complaints and taking steps to ensure that complaints of a certain nature gets reduced.Should be good in analytics and presentation of data.Should be good in excel and PPT.Good leadership quality and should have excellent process management skills.Should be self-managed and self-motivated.Job RequirementsExperience of 3-4 years will do.Should be confident and able enough to represent his/her team to founders.Should have process improvement skills
Degree: ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering)

Experience: 3-4

Requirements

Application Programming | Project Leader/ Project Manager | Software Engineer
Applying for this job will take you to an external site

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