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Manager - Fraud Management REMI

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  • Banking & Finance
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Job Details

Owning of all Fraud management activities related to Merchant Acquiring. Develop and implement Merchant empanelment framework, define and maintain policies on Merchant fraud management and other invisible monitoring procedures. Formulate and implement fraud management framework for NTB EMI card and ecommerce transactions. Manage real time monitoring of merchant, card and e-commerce transactions to proactively identify potential frauds Develop and implement strategy for periodic invisible monitoring of Merchant transactions to identified potential fraud trends Analyze and develop response strategy for identified frauds. Point of contact for various Teams / Departments for fraud cases under investigation. Coordinate for reporting and remediation of IT / System related incidents, changes and enhancements. Perform analysis and have oversight processes are implemented and executed in adherence with applicable guidelines. Coordinate with Internal and External stakeholder on risk & fraud related projects Analyze and report KPIs to Senior Management Working with centralized back end team to increase fraud catch rate Process improvement with close monitoring to ensure error free process, also looking at various systems to have full utilizations of system features for fraud Management. Support projects to drive process Improvement. Building metrics and dashboards of all fraud related process to enable effective management of each process and drive efficiencies. Deliver MIS with suitable analysis. Creation of fraud data base for all relevant business to enhance fraud control effectiveness. Ensuring strong deterrent is sent in market by timely action and investigations of fraud cases. Propose changes & suggestions in credit policy-location wise and Pan India Level. Drive all internal process in a manner that the reporting of suspected frauds is timely Proactively identifying fraud trends and taking effective corrective measures. Evaluate the current frauds process continuously and changes to be made to be more effective. Effectively engaging with Operations and Sales team to understand and contribute to overall processes and reduction in Fraud loss across all Location PAN India level Coordinating mystery shopping and seeding activities on Merchants. Call center management Hind sighting Basic qualifications Graduate / Post graduate with relevant experience of minimum of 6 years. Should have managed fraud prevention and fraud control activity for at least 3 years in credit / debit cards and Acquiring businesses involving large number of retailers. Collections or Risk policy experience will be an added advantage Understanding and experience of the base retail loan originations and transaction originating from source such as EDC, Web, IVR, etc. platforms and ability to deliver enhancements on a consistent basis. Good working knowledge on MS office is must Good communication and analytical skills and strong eye for detail. Good presentation and data management skills.
Degree: MBA/ PGDM

Additional Degree: B.Com. (Commerce) | BBA/ BBM/ BBS

Experience: 6-11


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