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Manager- Fulfilment

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  • Banking & Finance
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Job Details

JOB SUMMARYAccountable for timely delivery of customer deliverablesMonitor secured stationary stock at all branches maintain buffer for smooth functioningMaintain cordial relationship with vendors & service providers Quality & timely deliveryMonitor undelivered items and track them to closurePublish MIS on deliverables indented vs processed vs DeliveredPRIMARY RESPONSIBILITIESBusinessEnsure Quality of Welcome Kit is as per the standardsAdhere to Service Level Agreements with Vendors & BusinessReview invoices submitted by vendor for accuracy and escalate to supervisor in case of discrepancyConduct periodic reviews of Unit cost to keep cost within budgetSuggest suitable system changes and process improvements in line with the strategic goals of UjjivanCustomerHandle escalated complaints; ensure resolution within timelinesTrack top repeated grievances and plan improvements to reduce recurrenceGuarantee customer confidentiality and adhere to code of conduct as per regulationManage quality of empaneled vendors for procurement of secured stationaryInternal ProcessAdhere to Process and Regulatory Compliance on Card IssuanceConduct periodic reviews with vendors for adherence to SLAsImpose penalties for instances of negligence and delaysUpdate inventory/details of secured stationary as per business and compliance requirementAccountable for availability of secured stationary at branches; monitor record of destruction of secured stationaryEnforce safe custody of Security Stationery at Regional officeTimely Response to Audit or Risk OfficialsLearning & PerformanceGuide team to handle complaints related to issuance of cards, cheque books and internet bankingProvide cross functional training to create backups and growth opportunityEnsure half yearly refresher training to TeamRegular One to One meeting with Team membersTimely feedback for Under PerformerRole RequirementsDesired QualificationGraduate in any disciplineDesired Experience6-8 years of experience in banking operations, out of which 2 -3 years recent experience in Fulfillment unit of a large bankFUNCTIONAL KNOWLEDGE AND SKILLS(Knowledge and skills needed for satisfactory performance of the job)Knowledge of banking operationsAccounting knowledgeWell versed in Microsoft excelVendor ManagementKnowledge of compliance requirementsBEHAVIOURAL COMPETENCIESSystem and process orientationCompliance orientationTimely ResponseAttention to QualityPeople Management
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 6-8


Audit & Risk | Cost Accounting/ ICWA | Taxation
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