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Manager HR Operations Centre

Secunderabad, Telangana
Job Code:
  • Biotechnology & Science
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Job Details

Recruits, trains, leads, motivates, manages and develops the team of HR Associates to ensure that their performance meets and/or exceeds both the organizational and their own personal goals/objectives. Recommends appropriate reward and recognition in accordance with company guidelines associated with Rewards and Recognition program. Develop training and tools necessary to assist team with information and guidelines necessary to provide entry-level professional HR Generalist service. Areas included are Leave of Absence, international transfer, benefits summary, report generation and analysis, exit interview and terminations process and analysis, etc. Develop and administer various other tools and resources to manage the effective processing of employees, including new hire packets, HR policy and procedures, LOA forms and documents, etc. Participate in corporate level projects and programs, such as the design and implementation of the Agile Work Arrangement corporate policy. Analyze data and use information to identify problem areas and opportunities. Develop and implement HR key performance indicators ( QDIP). Monitor metrics weekly and track activity against plans. Create countermeasures to fix performance gaps, taking necessary steps to improve individual performance or systems process. Oversee physical and electronic file management in India. Develop strategy and implement consolidation of files in central location, and develop electronic filing system to organize personnel data in central, accessible, secure electronic location. Proactively identify process/systems gaps or non-value added activities related to onboarding, data transactions, off-boarding, etc. Coordinate with colleagues to adjust and streamline to improve execution. Build and maintain documentation library to improve HR Administrative Guidelines related to operational and transactional processes, and to ensure staff is kept current and informed. Maintain a positive, results-oriented work environment, building partnerships and modeling teamwork within HR operation partners as well as COE and Payroll teams. Provide mentoring and guidance to HR Associates to raise the collective performance level within the organization. Solve various problems, answer questions escalated from the HR Associates to ensure effective service to the internal client population. Ensure that the HR Operation Center is in compliance with internal operational policies and external local laws and regulations. Collaborate with Director overseeing global HR Shared Services function to coordinate various data related functions, such as employment verifications. Oversee the facilitation/implementation of New Hire Orientation. Maintain relevant internal databases. Create or oversee various reports and provide metrics as requested.Qualifications Experience with LEAN or other process improvement Project management skills. Verbal and written communication HR laws and regulations HR Generalist experience Experience in managing others Experience providing training and development Working knowledge of the role HR plays in the overall HR processes Excellent written and oral communication and organizational skills Proficiency with MS Office and HR applications, sufficient to teach othersEducation Bachelor s Degree or a professional qualification in the area of specialty or Human Resources
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 2-6


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