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Manager - Issue Analysts

Mumbai, MH
Job Code:
  • Banking & Finance
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Job Details

Meet with the business to create detailed corrective action plans within the Issue Capture Form for new issuesDetermine issue impacts to drive severity ratingsResponsible for entry of issues into issue staging repository (ETA - Escalate, Triage, Administer system)Assimilate information from multiple sources to effectively document issue detail in the issue management system of record (iCAPs)Create issue scorecards for senior managers with information derived from Issue Capture FormMaintain issue scorecards with status information provided by the Issue ManagerDrive issue closure documentation completion with business issue owner and review with Issue ManagerUpdate scorecard and issue system of record (or staging repository if issue is not opened in iCAPs) with closure informationPrepare communications to a variety of audiences (e.g. Control Council updates, senior business leader updates, issue meeting agendas and materials)Interface with CBORC peers and management to generate issue awareness, engage with Issue Managers and Control counterparts to build compensating controls, ensure proper issue escalation within CBORCDirect end to end management of issues of lower severity including technical detail of issue summary, corrective action plans and dates, root cause analysis, obtaining buy-in from impacted groups, detailed status updates, ensuring milestone and CAP dates are met and escalating when necessaryDrive data quality and reporting standards in accordance with the CBORC policy to ensure that all relevant information, including issue definitions, root cause, remediation, and financial impacts, is captured accurately and is understandable to broader audiencesAnalyze issue trends and communicate to necessary stakeholders QualificationsRequiredEducationBachelor s degree required, Masters preferredExperience5+ years of business experience, financial services industry and program management experience preferredSkillsRisk control and/or compliance experience preferredAbility to perform root cause analysisStrong logical thinkingGood organizational skills, with proven ability to successfully manage multiple prioritiesStrong interpersonal relationship skills, with ability to influence and gain trustStrong attention to detailStrong business writing and verbal communications skillsAbility to analyze data and trends
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 5-10


Finance/Budgeting | Financial Analysis | Investor Relationship
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