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Manager Market Data

Bengaluru, KA
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Job Details

Job DescriptionManager Market Data role with 5-8 yrs exp, BangaloreJob Description The role will be responsible for managing market data administration team reporting in to AVP Market Data - Offshore.The focus of the role will be Operations Management & Process management (50%), Leadership & Teamwork (25%) & Vendors, Onshore stake holder management (25%)Operations Management (50% all the below)All Market Data admin tasks carried out in line with customer expectations.100% Adherence to PLA.Drive initiatives to reduce referrals to on-shore / vendors.Constantly drive Process ImprovementsMI and other business data requirements are completed accurately and supporting statistics/reports/returns are presented to business/management within agreed timescales.Leadership & Teamwork (25%)Effectively drive and manage change to achieve business goals (e.g. process improvements/changes in procedures) Plan and promote Band Progression to meet Business requirements and Staff expectations.Lead by example through service excellence and driving quality initiatives for improved Customer Satisfaction. Drive staff development through soft skill training, personal development plans and performance management reviews.Reward and recognize service excellence and keep high staff morale through Celebrating Success. Strike balance among task, team and individual to inspire and influence staff for the best.Motivate and develop team members to meet business objectives - advice and guidance is given in a constructive manner and supported by appropriate evidence. Ensure Sr. Analysts are briefed and made aware of individual/department performance achievements/ targets in a timely manner.Develop staff to achieve business objectives and achieve individual potential, sharing knowledge and experience and providing assistance on referred issues. Create an environment where skills and knowledge is openly shared to achieve department and business goals.Customer & Stakeholder Management (25%)Liaise with onshore teams and manage expectations.Implement effective customer feedback mechanisms and monitoring Service & Quality of the section to ensure high Customer Service Standards. Drive rigorous and customer centric quality initiatives to increase Quality awareness in the team.Recognize, reward and set high internal service excellence benchmarks to ensure customer satisfaction. Problem situations are proactively identified and resolved to give maximum customer satisfaction and escalated where necessary. Appropriate measures are taken to improve quality and prevent recurrence. Establish and maintain effective relationship with customer business areas and identify areas of service improvements.Carry out effective Operational Risk Assessment by monitoring and implementing risk mitigating plans.Ensure Knowledge retention in the section by reinforcing concepts through continuous staff training. (To address the effects of attrition) Work is organized and processed/completed within agreed timescales. Ongoing monitoring and review of workflow and priorities are in accordance with procedures.Process productivity and quality targets are set, monitored and achieved to ensure optimum resource utilization and achievement of business objectives and customer SLAs. Procedural changes/new initiatives are reviewed, fully communicated to and implemented by the teams under control.Effective communication with peers in terms of best practice sharing to ensure that optimum use of resource is made across the sections and that a robust cross training plan is in place to multi skill operation teams.
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 5-8


Any Process - Domestic BPO Type
Applying for this job will take you to an external site


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