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Manager - Mortgage Operations

Chennai, TN
Job Code:
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  • IT
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Job Details

ResponsibilitiesLead a team of 50+ processorsResponsible for deliverables of assigned projects by meeting SLA standardsIdentify causes for non-achievement of SLAs, develop solutions and execute the sameReview and analyze performance reports against targets on a weekly/monthly basis with Team Managers and with client and investigate causes for performance deviationsEnsure process compliance with all business rules and regulatory directives, and adherence to all operational processes and proceduresManage performance of individual teamsPerform trend analysis on MIS/ data and identify deficiencies (tools, metrics and reports) and recommend solutions; ensure maintenance of processes and procedures to facilitate the sameReview, recommend and implement new methods and procedures to ensure efficiency of operationsDrive quality initiatives such as Six Sigma/ COPC to ensure continuous improvementTo adhere to organizations Information security policies and procedures such as Acceptable use policy RequirementsGraduate with good analytical and problem solving skillsExcellent oral and written communication skills requiredShould be willing to work in shifts.Expertise in end to end mortgage processingKnowledge of LOS technologies like Calyx, Encompass, etc.Willing to work in project transition and train people internallyWork on preparing documentation necessary for sales, marketing, internal training, process manuals, project plans, etc.Experience in onsite migration will be an added advantage
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 7-10


Loan/Mortgage | Retail Finance
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