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Manager - Network Operations

Mumbai, MH
Job Code:
  • IT
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Job Details

Direct and build (staff, train and maintain employee skill levels) a Global Operations Center (GOC)Processes that troubleshoots, repairs, and monitors customers network and security services.Requires a strategic and visionary leader who can provide informed and objective counsel to top management on business issuesWill offer technical and experience-based advice to peer executives and subordinates.2. RESPONSIBILITIESManages the 24x7 India GOCfor a global network and all associated equipment to make sure that it is available for all customers.Hands-on involvement with the GOCto quickly resolve customer s network and security issues. Supervise the daily working of customer and network trouble tickets.Direct and build (staff, train, and maintain employee skill levels) the IndiaGOC group that troubleshoots, repairs and monitors customers network and security services.Communicates and coordinates network/security maintenance and schedules.Coordinates installation of hardware and software by others including outside vendors.Monitors and maintains network stability.Create, maintain, and enforce all processes and procedures for the GOCgroup.Provide leadership to your team while focusing on their efforts on the corporate objectives.Foster teamwork across other groups such as Provisioning, Project Management, Customer Engineering and India GOC.Provide detailed statistics on the performance of the team and provide solutions to better their performance to the executive staff.Manage internal audit process to ensure compliance with allGOC processes.Provide direction and priority to the staff for development ofGOC tools.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BE/ B.Tech (Engineering)

Experience: 10-15


Configuration/Release Mgmt | Network Administration | Project Leader/ Project Manager
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