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Manager Network Quality Assurance


Source:
TIMESJOBS.COM
Location:
Mumbai, MH
Date:
19-11-2016
Job Code:
58262416
Categories:
  • IT
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Job Details

Strong customer orientation with high focus on QualityPossess telecom/ISP domain knowledgeStrong analytical skills in implementation and administration of Quality Assurance metricsHas developed and overseen a continuous quality development programme including a comprehensive mentoring strategyStrong interpersonal and problem solving skillsPast experience in Operations support role is a major plusResponsibilitiesProvide administration and support asQuality Manager to achieve high customer satisfaction and continues improvements in line with the business strategyLead internal quality engagement program with Global Operations team at various levelsDetermining, negotiating and agreeing to quality procedures, standards and/or specifications for Global Operations teamContributing to build processes, best practices and identify tools to improve qualityEnsuring that Operational processes comply with the high quality standards and all the KPIs are metUnderstand and Monitor end to end process work flow Incident ManagementProblem ManagementChange ManagementIdentify process gaps, execution errors and documentation issuesReview communication (Email/Call) with customersCreate enhanced workflow documents for clear understanding of processConduct training sessions with team membersBuild customized training and improvement plan to remediate problemsRecording, analyzing and distributing statistical informationBuild quality metrics and reporting dashboardTrack and report KPIs to senior management
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 8-13

Requirements

Application Programming | Network Administration | Quality Assurance/Testing | Software Engineer
Applying for this job will take you to an external site

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