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Manager - Operations, Origination Services

Bengaluru, KA
Job Code:
  • Miscellaneous
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Job Details

Maintain a working knowledge of all current mortgage industry guidelines, federal and state lending laws and have the ability to interpret credit policy, investor and origination guidelines - Recruit, train and lead a team of offshore associates and analysts- Manage the daily operations associated with the originations and fulfillment of residential mortgage loans - Develop performance metrics for each position within area of responsibility and lead staff toward exceeding stated business objectives- Develop monitoring and reporting capability to effectively track the performance of each functional area - Utilize decision and reporting tools to minimize variability, improve quality and maximize profitability of the business- Review loan file for compliance with client's policies and procedures and handle escalations - Interact effectively with senior management, other departments and customersKey Result Areas - Create a team capable of delivering excellent customer service and excellent loan quality.- Meet or exceed team/department productivity standard with 100% accuracy. - Meet client SLAs and ensure customer satisfaction.- Motivate, develop and retain a disparate employee base.Qualifications - Minimum 8 years of experience with at least 3 years in managing Originations Underwriting.- Currently in an operations supervisory position handling a significant team (at least 50+ associates) - Deep understanding of US mortgage products and originations guidelines preferred.- Excellent written and verbal communication skills with the business sense to recognize both departmental and company priorities. - At least 3 years of experience in direct client communication (verbal & written)- Management graduate preferred - Open to working in shifts.
Degree: CA (Chartered Accountant) | M.Com. (Commerce) | MBA/ PGDM

Additional Degree: B.Com. (Commerce)

Experience: 8-13


Credit Control & Collections | Finance/Budgeting | Financial Analysis | Loan/Mortgage
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