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Manager - Organizational Excellence

Chennai, TN
Job Code:
  • Miscellaneous
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Job Details

Shape workplace culture Offer support, boost engagement, and inspire positive attitudesImpact the bottom line Grow current business and win new clients through process improvement projectsDrive Sutherland forward Work with team to achieve optimal results on efficiency metrics and financial goalsKeep Sutherland unified Ensure consistency in coaching processes and methodologies among front line leadersKeep Sutherland aligned Conductregular audits and reporting; ensure compliance with all organizational and contractual policies and proceduresStrengthen relationships Establish and maintain communication with clients and/or team members; understandneeds, resolve issues, and meet expectationsHave charisma and command respectBe able to work in a fast-paced environmentHave good problem solving skills; decision making abilityBe customer-oriented in managing communications and issues; be culturally sensitiveBe good in statistical analysis; knowledge on US Healthcare domain would be added advantageBe able to efficiently manage time and keep track of multiple schedules, meetings, and initiativesBe persuasive in communicating and presenting the scope of Sutherlands products to industry prospectsHave demonstrated leadership skills; be able to take the lead in making improvements and resolving issuesHave strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvementsBe pro-active in developing trust and professional rapport with employees and team members; work as a team-playerHave strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-8


Account Services | Any Process - Both BPO Type | Any Process - Domestic BPO Type
Applying for this job will take you to an external site


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