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Manager - Partner Experience


Source:
TIMESJOBS.COM
Date:
12-11-2016
Job Code:
58273868
Categories:
  • Banking & Finance
Applying for this job will take you to an external site
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Job Details

Ensure End to end delivery of Partner Experience Operations. Maintaining and exceeding defined TAT in Code creation. Ensure smooth takeover of Document Storage and retrieval process. Conceptualize, discuss and prepare BRD for all the master related system enhancements (FinnOne, SFDC, Galaxie) Ensure smooth transition of all IT deliveries. Stabilize the system enhancements to ensure TAT parameters. Track and manage the complete Document Storage and retrieval process for all Business Partners. Manage TCS and derive the TAT and per defined parameters. Manage and resolve escalations from Business. Plan Capacity and forecast based on SLA trends and volume to achieve SLAs with the partner ( delivery) Working with IT Team to resolve all the system issues that hamper production activity. Basic qualifications Should have 3-4 years of experience in managing Experience and Service Prior experience in handling service processes Self-motivated and a self-starter and should be able to handle pressure effectively. Should have collaborative work style to engage with peers & colleagues across the company. Should have excellent communication skills along with strong presentation and data analytics skills.
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-4

Requirements

Administration
Applying for this job will take you to an external site

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