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Manager Platform Operations

Secunderabad, Telangana
Job Code:
  • Banking & Finance
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Job Details

Oversee and be accountable for all work delivered by the Server and Network Operations teams. Provide all team members with guidance, direction and confident leadership. Work in partnership with other IT Operations Group leaders, to effectively contribute towards and further develop our groups strategy, ensuring our support and service offerings are effective, world-class and meet business needs and objectives. Key Responsibilities / DutiesBe accountable, own and make effective decisions that reflect confident leadership.Lead, manage and coach to ensure objectives are met and delivered cohesively.Strive to achieve excellent results and promote proactive Continual Service Improvement.Working with the Senior IT Managers and leaders of IT Operations, help define and set strategic direction.Encourage, nurture and develop the Hyderabad employees, including the Infrastructure Leadership Team.Deliver effective service and keep business disruptions minimal.Ensure ongoing operational needs are matched with appropriate People leadership and development, including but not limited to training, performance management, recruitment, succession planning, goal setting, reviews, etc.Where necessary provide and be an effective escalation point for service related issues.Take ownership of relevant business critical issues to ensure that service level agreements and escalation procedures are adhered to within the agreed deadlines.Provide a role model to all members of Infrastructure, by demonstrating a professional attitude and behaviour at all times.
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 10-14


Administration | Event Planning | Facilities management | Office Management & Coordination
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