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Manager- Regulatory Reporting and Fraud Investigations

Gurugram, HR
Job Code:
  • Manufacturing & Production
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Job Details

Ensure accurate & timely reporting in accordance with Regulatory requirements.Resolve Fraud Escalations and Manage Dispute Resolution Process. Provide operational & transactional SME support to Fraud Investigation Team.Essential ResponsibilitiesI. Compliance & Controllership/Fraud Loss Reporting & Service delivery Drive & Ensure Adherence to Fraud Control Policy. Track all audit observations and their timely closures Drive & Ensure adherence to and timely action on all Compliance/Statutory/Processes Drive & Ensure implementation of Data Retention Policy. All records to be kept updated in an auditable state Responsible for coordinating for various Internal and Statutory audits and ensuring its successful completion Maintain data Repository for all Fraud Loss data Timely and accurate FMR Report to be filed with RBI Ensure tracking of Police Complaint filing and maintaining evidence for the same Publishing MIS on various Compliance/Controllership metricsII. Complaint Resolution and Managing Critical Channel/CEO/Nodal/BO Fraud related complaints FCU Complaints SME Complaint Resolution of Fraud related disputes/complaints. Review of the complaints to be done basis nature, scope and severity Timely & Accurate closures of all Critical Channel complaints (RBI/Corp. Centre/BO). Maintain TAT and accuracy of the process III. Root Cause Analysis of Critical complaints and providing insights/drive the required solutions to prevent recurrence Portfolio/Process Analysis basis Investigation findings and drive improvements back into the value chain Share RCA of all Critical complaints and ensure to work for providing solutions/fix to avoid recurrence Provide SME support to Investigation Team and network cross functionally to deliver solutionsIV. Process Orientation & Operational Excellence Drive simplification of Dispute Management Process Posting Fraud Loss reversals for Fraud Disputes closed in Customer favor Maintain TAT & Accuracy of the Temporary Credit and Fraud Loss reversals/recovery posted in Customer account(High Financial and Customer Impact)Qualifications/Requirements Graduate with minimum 5 Years of experience with at least 2 years in Stakeholder & Vendor Management Strong Interpersonal & communication Skills required to liaison and connect within/across functions/stakeholders System Knowledge in order to effectively review and execute complaints resolutionDesired Characteristics Stakeholder & Vendor Management Team Management Customer Centric approach Knowledge of dispute resolution process Proven eye for detail
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 5-10


Regulatory Affairs
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