Sign In
 [New User? Sign Up]
Mobile Version


Secunderabad, Telangana
Job Code:
  • Banking & Finance
Applying for this job will take you to an external site
  • Shortlist
  • Email Friend
  • Print

Job Details

Managing the team that does daily Processing of dividend/coupon claim events in an accurate, timely and consistent manner, in accordance with departmental procedures and to the agreed service levels.Suggest resolution of any processing issues and liaison with other areas of Bank of America Merrill Lynch including Settlements, Trading Desk Support, Client Service Representatives, Finance & Middle Office, Technology, Product Data Support, Client On boarding Services and global Asset Services Departments. The job involves a high degree of daily communication and interaction with internal counter-parties, external custodians/agent banks and external clients.Responsible for Daily reconciliation of control, suspense and bank accounts and daily resolution of reconciling items.Accountable for Maintenance of customer service levels through speedy resolution of queries raised by Trader, Product Controller or Prime Brokerage clientsWill own Daily allocation of client money.Compliance with all relevant Regulatory and BofAML Control Standards and policy requirements.To identify changes to processes and procedures that will improve control, efficiency, reduce risk and/or improve client services.Participation in user acceptance testing programs new business projects. Responsibilities*Act as a management point of escalation for Client Service Representatives, onshore management and offshore management.Handle Team & Process Performance on Data.Thorough Reviewing common workbasket and workflow management.Ensuring timely resolutions of Queries/clarifications.Managing Team & performance stats.Review of Errors to identify process and or training issues and address accordingly.Review of Reports and Metrics spreadsheet to identify gaps and address accordingly.Review of Escalations and Expedites for due diligence by associates.Process Escalations in accordance to documented process and follow through to closure.Attendance at breaks/escalation meeting and follow-up with associates thereafter.Manage associates to timely closing of Request.Administer training associates on process and procedures and provide ongoing support.Work process and procedure gaps with LOB to closure.Conduct routine team meetings.Assist in hiring, and performance review of associates.
Degree: CA (Chartered Accountant) | ICWA | MBA/ PGDM

Additional Degree: B.Com. (Commerce)

Experience: 10-15


Broker | Claims/Collection Mgmt | Portfolio/Fund Mgmt | Risk/Credit/Economic Analyst
Applying for this job will take you to an external site


© Copyright 2015 Al Nisr Publishing LLC - powered by Gulf News