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Manager, Settlement Services

Navi Mumbai, MH
Job Code:
  • Banking & Finance
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Job Details

Role and Responsibilities Manage daily operations and production control for all lines of businesses. Responsible for achieving monthly production numbers Manage business ramp-ups and adhere to roll-out schedule Ensure transition of new business processes and other proposed off-shored operational areas Vendor and client management, handling of issues and escalations Monitor process and personnel performance, optimize resource utilization, ensure quality, productivity and process efficiency Ensure client delight through seeking voice of customer elements, incorporating in processes, monitoring and adhering to SLAs Ensure production team s optimum capacity utilization and productivity Understand and drive the business ramp-ups and revenue generation processes Develop functional expertise of the related business processes and mentor new recruits Impart process training for new recruits for fast on-boarding into production line. Roll-out and ensure implementation of process changes and updatesKEY RESULT AREAS Work with the production staff and team leads to achieve business production targets. Drive target numbers from qualitative, functional and quantitative fronts with commitment to meet top line (volume and revenue) targets. Track and ensure quality and timeliness of delivery with SLA conformance. Commitment to deliver the volume targets within 100% SLA standards Implement scalable production processes for new transitioned lines and optimize the processes for existing lines. Qualifications Qualifications MBA in finance / operations or related experience 3-5 Services operations background is essential with team handling experience Exposure to financial industry / real estate mortgage space would be helpful Total work experience of 8-10 years
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 8-10


Finance/Budgeting | Financial Analysis | Loan/Mortgage
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