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Manager- Settlement Services

Navi Mumbai, MH
Job Code:
  • Miscellaneous
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Job Details

Manage daily operations and production control for all lines of businesses. Responsible for achieving monthly production numbers Manage business ramp-ups and adhere to roll-out schedule Ensure transition of new business processes and other proposed off-shored operational areas Vendor and client management, handling of issues and escalations Monitor process and personnel performance, optimize resource utilization, ensure quality, productivity and process efficiency Ensure client delight through seeking voice of customer elements, incorporating in processes, monitoring and adhering to SLAs Ensure production team s optimum capacity utilization and productivity Understand and drive the business ramp-ups and revenue generation processes Develop functional expertise of the related business processes and mentor new recruits Impart process training for new recruits for fast on-boarding into production line. Roll-out and ensure implementation of process changes and updatesKey Result Areas Work with the production staff and team leads to achieve business production targets. Drive target numbers from qualitative, functional and quantitative fronts with commitment to meet top line (volume and revenue) targets. Track and ensure quality and timeliness of delivery with SLA conformance. Commitment to deliver the volume targets within 100% SLA standards Implement scalable production processes for new transitioned lines and optimize the processes for existing linesQualifications Masterswith 8 to 10 years experience - 3 to 5 years relevant work experience in services operations Graduates with 12 to 15 years experience - 3 to 5years relevant work experience in services operations Exposure to financial industry / real estate mortgage - US Mortgage Team handling experience
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 12-15


Product Development | Production Management
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