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Manager, Soft Services

Bengaluru, KA
Job Code:
  • Engineering & Construction
  • Real Estate & Property Services
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Job Details

Evaluate the team deployed by Vendors on site to ensure correct level and scale of resources.Assess Service Levels and Performance Indicators with the Client representative and define the mechanism to assess the performance levels of various subcontractors.Assess performance of the subcontractors based on performance assessment criteria as agreed jointly between Client, Jones Lang LaSalle and its subcontractors.Setting annual goals for generating savings in area of such as energy and cost of maintenance operations.Ensure compliance of minimum wages acts for payments and statutory compliance through specialist professionals.Advise Client on future year maintenance budgets as and when requested for.Maintain all records related to the performance of facility management operations on Client siteEnsuring that the subcontractors are meeting their commitments on scheduled delivery of trainings.Ensure that the subcontractors have a planned, structured and solution based approach to the delivery of maintenance services.Analyse call outs to understand trends; undertake strategic initiatives to minimize the same.Scheduled cross feedback from subcontractors and Client staff on our process to improve services level & satisfaction in organisation. Train team members on all Quality policies & procedures.Audit sub contractors on quality of materials & upkeep of the site.Review the performance of Jones Lang LaSalle staff and conduct performance appraisals from time to time.Interface with the Jones Lang LaSalles HR department and the Operations Manager and make recommendations for the future trainings given to the site facility management team.Prepare and review the preventive maintenance register on a monthly basis and update the same to Jones Lang LaSalle Operations Manager.Analyse call outs to understand trends; undertake strategic initiatives to minimize the same. Liaison with the client Finance team Interface with client and Jones Lang LaSalle finance department to raise client billing / invoicing and follow up with the client representatives for the payments.Develop MIS reports for Jones Lang LaSalles management team and necessary client reporting.Chair the monthly progress meeting during the absence of operations manager. Duties are in accordance with the Scope of Work & includeGeneral Administration & ManagementClient & Business Unit LiaisonTeam management including Vendor team (onsite personnel)Prepare, submit and review Monthly Report to clientPreparation and submission of management reports/analysis as and when required by clientExpense tracking oversight and invoice managementAssistance to Client - FM for preparation of Annual BudgetFormulation and implementation of Policies & Procedures Including Annual Update of Operations ManualDelphi+update, Maximo implementation and management Property Services, Routine & Ad-Hoc MaintenanceOversee operation and maintenance of facilities; M&E matters, housekeeping, conference rooms, resolving operational issues, etc Operational Risk ManagementUpdate and implement Emergency Response plan; drills etc as requiredAfter office hours facilities assistance responseOperational Audits and ComplianceEscalation of Incidents/Problems Vendor & Contractor ManagementEvaluate Vendor Procurement & Contracts Administration & Management
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 3-8


Administration | Facilities management | Office Management & Coordination
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