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Mega Drive for Technical Support in Callcenter/bpo.

Kolkata, WB
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Job Details

TO BE THE BEST. JOIN THE BEST. EXCITING CAREER WITH TOP MULTINATIONALS! ! ! ! ! ! We Do Have Urgent Requirement for Technical Support in Kolkata / Bangalore.Clients Top 50 MNC CLIENT @ Kolkata / Bangalore.Post Service Desk / IT Help Desk / Technical SupportExperience 6 months 5 yearsQualification Any Graduate / 10+2 / 10+3 / 10+2+3 / BE / MCARemuneration 3 Lakhs to 5 Lakhs { 20% to30% Hike on Current CTC }Location Kolkata / Bangalore CAB - 2 WAY CAB PROVIDEDSHIFT - Rotational US / UK / AUSTRALIA Skill - IT Helpdesk - Service Desk Management - Technical Support - Data Centre Operations Excellent communication with International Voice experience CURRENT OPENINGS INKolkata-Accenture IO - IT Help Desk / Technical SupportHCL - IT Help Desk / Technical Support / DC OPS CURRENT OPENINGS IN BANGALORE - Accenture IO - IT Help Desk / Technical SupportDell International - IT Help Desk / Technical SupportIBM INDIA - IT Help Desk / Technical SupportHCL - IT Help Desk / Technical Support / DC OPSUnisys - IT Help Desk / Technical SupportDell - IT Help Desk / Technical SupportTangoe - IT Help Desk / Technical Support Job Description -Responsibilities include Investigate and Diagnose Issues. Identify, track and resolve issues. Maintain strong communication amongst the various groups. Manage strong data and process integrity. Drive resolution for Level 1 issues around Laptop support, desk top support, Application support. Mode of Resolution- Predominantly through Voice Interaction and also through email , chat & remote support. Continuously strive for self-development through multiple channels. Basic Qualifications6months to 5 years of total & relevant experience.( Technical Service Desk Support) Strong communication skills & Strong problem solving skills Bachelor Degree in Computer Science or equivalent experience Catalyst skills- ( Good to have/ Desired Qualifications) Working knowledge of Operating Systems (Windows 2000\2003, Linux\HP UnixWorking knowledge of Message Handling Technologies (JMS, MQseries, WMQI, etc) Working knowledge of Database Technologies (Oracle 9 + and \ or Informix) Working knowledge of LAN/WAN and Firewall Support The candidate should be willing to work in 24/7 Shifts. "Candidate will be involved in Providing Voice & E-Mail Technical Help Desk Services support to Internal End Users and External Commercial Account End Users across North America, EMEA & AP.Candidate require you to handle inbound calls / emails / chats regarding technical issues for end users. Self rating of the candidates on Windows applicationsa. Basic Knowledge on control panel applicationsb. Basics of MS-office Knowledge on LAN/WAN/internet applicationsBasics on broad-band connections, etc. how to solve issues on internetTroubleshooting exp. In Basic network, Windows operating system, blackberry troubleshooting, OUTLOOK " SUCCESS FAVOURS A FEW " If you are interested in the Profile, CALL / WALK-IN @ CONTACT PERSON TanyaCONTACT NO. +919686113101/+919686113104 /+919739142860EMAIL hr2.tpn@ / hr7.tpn@ Walk-in onany Weekday between 1030 am to 6 pm @PERSONAL NETWORKS - 505, 5 Floors, South Block, Manipal Centre,Dickenson Road, M G Road, Bangalore - 42 Near Bangalore CENTRAL" IF YOU ARE NOT INTERESTED IN THIS PROFILE... KINDLY FORWARD THIS MESSAGE TO AL L YOUR FRIENDS & RELATIVES - " BEST WISHES THE PERSONAL NETWORKS TEAM "
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 1-4


Any Process - International BPO Type
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