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Secunderabad, Telangana
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  • HR
  • IT
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Job Details

Required Skills (Must have), Necessary industry Experience & associated number of years of experience Minimum of seven years of overall experience out of which at least 3 years of people management role and managed customer needs and expectations. Strong knowledge and experience with customer support , healthcare and/or technology environment. Superior professional interpersonal and communication skills, both verbal and written. High degree of problem-solving and analytical skills with strong attention to detail required. Strong project management skills. Excellent initiative and ability to plan, organize and prioritize work efficiently, multi-task, and work well under pressure with minimal direction. Demonstrated ability to work within and create well-defined processes, and collaborate to ensure processes are relevant and effective. Proven ability to work well with others in team-oriented environment and to gain their cooperation. Personal ownership of professional development. Skilled in Microsoft Windows, Microsoft Office and expertise with web-based applications. Previous management experience preferredResponsibilities and Expectations Manage individual contributors' and Process Lead/Team Leads, objectives, reviews, development plans, mentoring and coaching, and contribute to the hiring process when needed.. Consistently meet all SLAs and all other customer expectations Assists in the selection of new hires, develop and execute training programs for new and existing staff.Ensure that staff maintains appropriate contact with customers during resolution process. Act as a situation manager for complex and/or sensitive issues where collaboration with multiple internal groups is needed. Collaborate with management and team leads in defining, documenting, implementing and managing general processes and procedures which increase the general productivity, efficiency and customer satisfaction as measured by the standards and metrics of the department. Create and utiliz
Additional Degree: BE/ B.Tech (Engineering) | BCA (Computer Application)

Experience: 3-8


Project Leader/ Project Manager | Quality Assurance/Testing | System Administration
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