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Microsoft Exchange /messaging and Collaboration Support Engineer

Bengaluru, KA
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  • IT
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Job Details

Responsibilities / Technical skills Identify and perform the daily operational tasks that are necessary to provide a stable and robust Exchange environment, including monitoring, proactive maintenance, and problem resolution.Provide tier three troubleshooting support of Exchange issues; investigate user escalation calls, finding optimum solutions for both users and the company.Perform scripting administration tasks and reporting using Powershell or other scripting technology, developing scripts for automating processes within the environment.Represent the department to other groups in the company and with external vendors. Facilitate and/or coordinate interactions with these parties as needed to deliver results.Take ownership of the most complex messaging issues and work to resolution and root cause identification.Provide on-call support for the corporate messaging environment.Participate in weekend maintenance activities, as required.Assess and perform systems utilization and headroom reports to assist in troubleshooting and performance tuning.Create and maintain appropriate documentation on the messaging environment.Assist in defining and coordinating team projects and activities.Help ensure team performance meets or exceeds defined Service Level Agreements.Analyze new technologies and advise management on suitability.Maintain & perform periodic testing of disaster recovery procedures for the MS Exchange, Lync and BES environments.Maintain and administer third party applications including, but not limited to, Blackberry Enterprise Server, Symantec eVault etc. Create appropriate documentation for application deployment, configuration, and related processes.Adhere to and help enforce change management and compliance processes.Work with key business users to understand the business requirements and identify potential messaging solutions.Communication skills Proficient on written and spoken English Interested candidates kindly share your updated profileWorking Experience 5+ years on Microsoft Exchange and LyncSoft skills Time Management, Multitasking and following email etiquette
Additional Degree: BE/ B.Tech (Engineering)

Experience: 5-10


Client Server | Desktop Support | Internet/E-commerce | System Administration
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