Sign In
 [New User? Sign Up]
Mobile Version

Microsoft Windows Server Support Professional

Chennai, TN
Job Code:
  • IT
Applying for this job will take you to an external site
  • Shortlist
  • Email Friend
  • Print

Job Details

The Support Professional is responsible for providing quality support for Microsoft Windows Server with a high degree of customer satisfaction; provide responsive and reliable technical solutions and information to Microsoft customers.MAIN RESPONSIBILITIESRepresent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service in regard to finding solutions for technically complex problems identified in Microsoft software products. Solve highly complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill. Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborates with Tech Leads and escalation resources when appropriate. Report software bugs and customer suggestions.Use trace analysis, source code, and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs; may involve writing code.Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently. Consistently shares best practices with team members. Act as technical resource for broad and complex issues, and may typically be assigned to moderately strategic accounts. Ability to develop and deliver "in depth" technical training to other engineers.Write complex technical articles and sample programs for knowledge base.Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas.KNOWLEDGE AND SKILLSGood Communication Skills - Spoken and written English (including technical writing)Excellent demonstrated customer service skillsEffective learning skillsWorks well in a team environmentStrong problem-solving skillsBackground in Technical TrainingExperienceFive or more years experience in systems development, network operations, software support or I.T. consulting.Three or more years industry experience with Microsoft productsStrong knowledge of Microsoft Windows 2000 Server and Windows 2000 ProfessionalFour or more years industry experience with Microsoft Server products (preferred)Strong knowledge of UNIX or other operating systems (preferred).
Degree: M.Sc. (Science) | MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science)

Experience: 5-10


Application Programming | Software Engineer | System Administration | System Analyst/Tech Architect
Applying for this job will take you to an external site


© Copyright 2015 Al Nisr Publishing LLC - powered by Gulf News