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National Collections Manager - Flow

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  • Banking & Finance
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Job Details

Job Duties & Key Responsibilities To achieve collection targets PAN India. Meeting the Target on Cost of Collections. Ensuring meeting PI Targets within cost limit specified. Ensuring legal guidelines are complied for entire collection structure in letter and sprits. Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force. Ensure adherence to the Code of Conduct. Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities. Handle customer issues escalations. Feed back on credit policy based on market conditions. Approve waivers on PI as per delegation matrix. Ensuring documented feedback and action taken on all cases in soft buckets. Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise. Manage and put support mechanism for legal / police issues. Ensuring audit queries are complied with, ensuring corrective and preventive action. Manage productivity by fixing productivity parameters for DMA / Agencies / collection executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Collection officers. Recruitment of Regional Managers/Zonal Heads for Collections Constant evaluation of Zonal Heads/Regional Managers/Area Managers. Leadership CompetenciesCompetencyExpected BehaviourEntrepreneurshipIs viewed as a role model in terms of creating new products/processes that tap into opportunitiesThrives on thinking out of box for exploring lucrative business possibilities from a long term business perspectivePerceives the risk and return in light of the overall business strategy and vision and creates internal benchmarksConverts developments in the market and environment into business opportunities for his/her own organizationCustomer FocusAnalyses customer preference trends and establishes internal benchmarks for the sameCreates and institutionalizes processes and systems that build a culture of delivering excellence in products and services in the organizationAnalyses patterns in customer concerns and establishes organizational guidelines to address the sameIs a role model in balancing maximum customer value with maximum organizational gainResult OrientationAligns the team to the organizational needs and strategy in terms of cost, quality and time expectationsEnables the team to consistently set goals that will help the team be ahead of the curveSupports the team to stay on track to achieve and strive to exceed targets irrespective of high work pressure and the targets being steepSupports to team to be able to develop contingency plans to ensure they address roadblocks and effectively move beyondAgilityGuides the team to take proactive, complex and quick decisionsEstablishes internal benchmarks that enable quick response times and greater adaptability to changeShowcases the ability to view situations from a variety of perspectives and finds relevant solutions for the larger benefit of the organizationDeveloping Organizational TalentProactively monitors and objectively assesses and recognizes positive behaviours, individual strengths and development areas of team membersGuides the team to provide constructive feedback to manage complex work situationsProactively plans for and guides the team to recognize opportunities where they can benefit from mapping individual capabilities to work outcomes while simultaneously fostering development of the members involvedProactively involves the team in setting performance expectations that take into account the evolving needs of the organizationRequired Qualifications Relevant Experience of 10 - 12 years. Demonstrated success & achievement orientation. Excellent communication skills & Negotiation Skills Strong bias for action & driving results in a high performance environment. Demonstrated ability to lead from the front & excellent relationship skills. Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance.. Exceptionally high motivational levels and needs to be a self starter. Working knowledge of computers
Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 10-12


Credit Control & Collections
Applying for this job will take you to an external site


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