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National Customer Services Manager

Gurgaon, HR
Job Code:
  • Retail & Wholesale
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Job Details

Responsibilities Meet customer service expectations for modern trade and CSD customers, measured by KPIs like Fill Rates, OSA etc Interface with manufacturing and supply chain teams to ensure availability of stocks for MT, CSD customers at optimized costs Collaborate with customers to improve service levels and also resolve day to day supply or operational issues Partner closely with CKAMs and RKAMs to maximize revenues and improve fill rates Lead the implementation of CRS project and Central Order Processing (CoPC) Lead OTIF (On Time in Full) improvement project Drive MT Forecasting Accuracy for better service deliveryProfessional Attributes MBA from premier B School with specialization in Supply Chain 7-9 years of experience, with 3-4 years in customer services. MT/CSD experience will be an added advantage Exposure to SAP will be preferred Experience with following processes - Central order Processing and Continuous Replenishment of stocks for traditional trade, will be preferred Personal Attributes Strong interpersonal skills, capable of building strong working relationships and influencing internal and external customers. Excellent Communication skills Enjoys the challenges and demands of an ever-changing platform. Results oriented, entrepreneurial and self-motivating Tenacious and resilient, driven to achieve even when faced with obstacles Sound commercial understanding of business issues/opportunities Strong analytical skills with ability to develop strategies, tactics and measurable implementation.
Degree: M.Com. (Commerce) | M.Pharm. (Pharmacy) | M.Sc. (Science) | MA (Arts) | MBA/ PGDM | MCA/ PGDCA

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 7-9


Material Management | Operations | Planning | Supply Chain Management
Applying for this job will take you to an external site


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