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National Head Phone Banking

Bengaluru, KA
Job Code:
  • Banking & Finance
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Job Details

Establish the phone banking channel of Ujjivan Small Finance Bank with the objective of extracting the 'power of phone' for delivering seamless customer service; and identifying opportunities to cross-sellDesign innovative 'voice' and 'non-voice' initiatives to reach out to customers for Resolution of customers' grievances/queries as a top most prioritySeamless customer service welcome calls, payment reminders, transaction etc.Identification of opportunities to generate & convert leads for Ujjivan products/servicesDecide on products/services to be offered through phone banking with a focus to drive profitability and sustainability of the channelEnsure compliance with audit and risk guidelines for the channelManage the end to end operations of the in-bound and out-bound contact center; including selecting, onboarding and managing on an ongoing basis to drive productivity and operational efficiencyQualificationGraduate in Commerce/Business/Economics or related subjects with good analytical skills and experience in managing call centres/banking channels/IT experienceExperience Required 12-14 years of experience; mandatorily in BFSI/NBFC domain Should have experience in end to end channel managementCompetencies RequiredExpertise in running call centre operationsExperience in banking sales& services managementVendor ManagementUnderstanding of compliance and risk requirementsUnderstanding of audit processes and MISSLA adherenceKnowledge of sales force / channel managementUse of Technology as a service differentiator
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 12-14


Accounting/Financial Products | Channel Sales | Direct/Commission Sales | Retail Sales
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