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National Manager - Regulatory Liason And Service


Source:
TIMESJOBS.COM
Date:
12-11-2016
Job Code:
58262993
Categories:
  • Banking & Finance
Applying for this job will take you to an external site
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Job Details

Responsible for managing the escalated customer service queues to the regulators ( RBI ) and the Senior Management Team Deliver to the SLAs for the same and report the MIS on defined basis Responsible for liasioning with the regulators and providing updates on the customer service issues raised by them Building a structured engagement framework with the regulators at their Head Office and their CEPCs Regular visits to the regulators - presenting updates from BFL, service updates and case level resolutions. Also on changes being driven at either end Providing inputs and insights to the service delivery teams basis the nature of complaints received and remedial actions Basic qualifications 12+ years of experience with min 4 years in working closely with the regulatory bodies ( ideally been a part of the banking ombuds process and / or working on RBI queries and resolutions ) Strong relationship building skills Understanding of the regulatory environment Ability to effectively communicate and implement policies and procedures Customer obsessed
Degree: MBA/ PGDM

Additional Degree: BA (Arts) | B.Com. (Commerce) | B.Pharm. (Pharmacy) | B.Plan. (Planning) | B.Sc. (Science) | BBA/ BBM/ BBS | BCA (Computer Application) | Diploma-Other Diploma | B.Ed. (Education) | BHM (Hotel Management)

Experience: 12-17

Requirements

Credit Control & Collections | Finance/Budgeting | Financial Analysis
Applying for this job will take you to an external site

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