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Gurgaon, HR
Job Code:
  • Travel
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Job Details

The incumbent would be responsible toUnderstand developed product features, functionality and variants offered as solutions in market.Execute product implementation lifecycle - setup, configure, deploy and release on UAT & PRD environment based on client requirements along with end-user training/assistance.Provide resolution to end user reported problems/issues post Go Live by way of detailed analysis, communication and troubleshooting or escalating to Development Team as required.Monitoring application processes, application logs and taking appropriate resolution actions in case of failures.Interact directly with Customers, Sales team, Product development team via phone, email, electronic mechanisms, or on site visits, as applicable.Document and follow-up of customer suggestions for continued improvements to Development Team.Participate in new product enhancements during UAT with Development Team.Upgrade on technology and/or attend trainings as applicable.Any other tasks and duties as assigned by management.Provide support on-boarding of new applications and guidance on technical issues; Maintain appropriate levels of technical and procedural documentation;Work in partnership with other department as required ensuring correct exchange of knowledge and successful transition of developments into production; Work with project teams to investigate complex issues.Education qualificationsBE/ BTech (full time) preferable in Computer Sciences/ IT.NIIT graduates/ Diploma holders/ MCA (full time/ part time).ExperienceMinimum 1.5 year of relevant experience in Implementation and Production Support environment.Familiar with troubleshooting application performance, network, or hardware related issues.Familiar with Ecommerce applications and/or Travel Domain.Technology skillsC#, ASP.NET, Java script, HTML, XML, Web servicesSQL Server 2008Windows 32 bit/64 bit OS, Web Server - IIS7 Professional skillsExcellent communication and good analytical abilities.Ability to work independently as well or as a team member.Strong ability to analyze abstract problems and find solutions.Strong ability to troubleshoot, document and communicate issues and resolution to resolve customer problems.On Call rotation and work extended hours as needed.
Degree: M.Sc. (Science) | MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science) | BCA (Computer Application)

Experience: 2-6


Application Programming | Database Administration (DBA) | Graphic Designing/Animation/Web Designing | System Analyst/Tech Architect
Applying for this job will take you to an external site


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