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Network Implementation Engineer

Bengaluru, KA
Job Code:
  • IT
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Job Details

Description of RoleApplies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in Cross-Functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.Knowledge and SkillsExperience in troubleshooting WAN, Wireless implementation & performance related issues.Experience in Wired Routing and switching is a MUST.Excellent analytical and problem solving skills.Evaluating forms and processes for software applications testing and methodology, including writing and execution of test plans, debugging, and testing scripts and tools.Excellent written and verbal communication skills; mastery in English and local language.Ability to effectively communicate product architectures, design proposals and negotiate options at senior management levels.ResponsibilitiesResponsible for handling Incident ManagementEnsure resolution of most of the incidents and service requestsEnsure resolution or recovery of service ASAP after implementation of solution / workaround for cases.Provide inputs to Deep Technical support team for problem management and resolution of major or elevated incidentsProvide required updates to stakeholders involved in case of critical incidents like outages24/7 operational environmentPrepare Incident reports for all the business critical incidents and unscheduled server downtimeParticipate in Change and Release managementImplement routine and normal changesParticipate in CAB as and when required or the situation demandsQuality AssuranceEnsure ITSM compliance for all incidents and service callsEnsure SLA compliance for all incidents and service callsEnsure usage of documents from the KB for proper resolution of incidents and service callsActive participation in audits and facilitating the sameCommunication and NotificationAdherence to the documented notification and escalation processCommunication to the customer both while responding to a case and also after resolution of the caseHandle vendor coordination and further coordinate with them on technical groundsCoordination and communication with other incident management groupsReviewsParticipate in regular reviews with the Delivery LeadsParticipate in team meetingsParticipate in Service Delivery reviewsReporting & DocumentationProvide clear and unambiguous communication forums and channels across all shifts and staff to ensure all subject matter is relayed in a timely manner and when required that it is acted upon conscientiously and in the framework expected.Update daily reports and checklists as definedContribute towards preparation of Service Delivery ReviewsEnsure complete documentation of all activities undertaken with respect to the ticket in the case log of the service/Incident management toolHelp in preparing process and ITIL documents needed for the deliveryImpact/ScopeCollaborates with peers, junior engineers, technicians and external design partners.Typically interacts with high- level Individual Contributors, Managers, Directors and Program Core Teams.Leads multiple projects requiring software applications development.Drives design innovation.ComplexityModerate - High.What do we offer?Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the worlds most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal at can also find us onhttps// QualificationsQualifications/ExperienceBachelor in Degree especially in Computer Science (e.g. BE, Btech, MCA).Total 7+ years of working experience in Networking Technologies.MUST have 7+ Years of experience Hands-on with Cisco WAN, Riverbed WAN optimizer, Cisco WAPWLC Wireless, TCP/IP, IPX/SPX, Ethernet, F5 Load balancer, Proxy Bluecoat for deployment, upgrade, Problem troubleshooting & Security projectsMust have 5+ Years of experience with Switching & Routing protocolsMust have 3+ Years of experience with Firewall
Additional Degree: BE/ B.Tech (Engineering)

Experience: 7-12


H/W Installation/Maintenance | Network Planning | Switching/Router
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