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Network Operations Analyst 2


Source:
TIMESJOBS.COM
Location:
Secunderabad, Telangana
Date:
14-11-2016
Job Code:
58287647
Categories:
  • Banking & Finance
Applying for this job will take you to an external site
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Job Details

The team member will join the Voice Implementation Support Team and work remotely managing system changes and associated with the IP Telephony systems. Responsibilities will also include MACD work for a variety of telephony devices and associated application. This includes but not limited to IPT phones, , call routing applications, call reporting application, and Monitoring system application support. This individual will be responsible for assigned projects that may vary across voice platforms, applications, and/or business lines. Works closely with on-site support staff and vendors to provide consistent system programming and support. This individual is responsible for using a PAC2000 to log all work. He/She will be responsible for completing tasks within documented SLA s. Responsible for coordinating activities and resources in support of technical work and projects with moderate to high risk and complexity, impacting small/large number of users and/or departments.* Manage communications from team for own work and team's deliverables * Maintain and update documentation used by team for performing its activities (guidelines, checklists, templates, reports etc.Market Skills and Certifications*2 years minimum IPT programming *2 year minimum experience with remote Support and Move, Adds Change, Delete (MACD) work*2 years minimum experience with Application Support * Demonstrated strong ownership* Requires excellent communications skills, analytical ability, strong judgment and time management skills and the ability to work effectively with clients and IT management, staff and vendors*Demonstrated strong work ethic and ability to work under tight timelines *Self-directed and able to stay on task*Strong Excel and Microsoft skills*Remedy Pac2000 experience
Additional Degree: BE/ B.Tech (Engineering)

Experience: 2-7

Requirements

Network Administration | System Administration
Applying for this job will take you to an external site

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