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Network Operations

Bengaluru, KA
Job Code:
  • IT
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Job Details

Network Operations experience with CCNA or equivalent certificationFortigate Security certification. Worked on Fortinet products orJNCIA for Juniper Networking & Firewall capabilities orvADC for Brocade Networking capabilitiesGood written and oral communication skill in English languagePerform incident resolution activities to restore normal service in compliance with the Service Levels and the other requirements of the Agreement such as Severity/Urgency levels and their attached required response times (Severity Levels).Escalate to L2 & L3 Resolver Groups, or the Suppliers management, if incidents not resolved in the time frames appropriate to the severity/urgency level of the incident and the priority of the affected user(s). Transfer incidents within specified time limits to the appropriate party without compromising Service Levels or security requirements.Update customer provided ITSM tool that will be used to capture, store and retrieve information and solutions, including Known Errors and Deliverable rounds, for reuse by personnel of Supplier and Third Parties to Resolve incidents and ProblemsProvide incident and Problem communication and notificationCapture relevant incident data on an ongoing basis and perform trend analysis on the volume and nature of incidents in order to identify areas for improvementPerform routine maintenance during regular periods scheduled in advance and approved by customerImplement Steady-state changes and provide the Change management reports Implement performance and capacity related change requests and provide the change reportsAnalyzing, triaging and resolving incident raised Service desk and by Event monitoring teamIncident, Performance, Capacity, Steady-State Change Implementation, Network Security Infra Management- one of the key areas would be bonus
Degree: M.Sc. (Science) | MCA/ PGDCA | ME/ M.Tech./ MS (Engg/ Sciences)

Additional Degree: BE/ B.Tech (Engineering) | B.Sc. (Science) | BCA (Computer Application)

Experience: 4-6


Application Programming | Desktop Support | Network Administration
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